[SR] "There are some Installation files missing" error.

Applicable to: All Lumion versions

1. Question

1.1. A user is getting the "There are some Installation files missing" error.

2. Standard Reply

2.1. Answer:

Hi,

Thank you for reaching out.

Looks like there is something on the PC that is preventing all the installation files from being downloaded correctly. That something is usually overzealous antivirus software.

Please instruct the user to follow step 1.3. in this article and let us know if that helps to resolve things:

• Knowledge Base: How do you resolve Installer (v2) problems - Installation file issues?

After the troubleshooting steps are completed, please make sure the user starts the Installer as an administrator.

Please let us know how it goes.

3. Cause/Background information

3.1: References:

• Zendesk Support Requests:

1. https://lumion.zendesk.com/agent/tickets/54495